Shipping policy

Last updated: August 24, 2026

Cristae ships from a fulfilment centre in the United States. We currently ship to United States addresses only.

Processing time

Orders are picked, packed, and handed to the carrier within 1–5 business days of being placed. Business days are Monday to Friday, excluding US public holidays. You will receive a confirmation email when you order and a second email with tracking once the package is on its way.

Delivery time and cost

Method	Transit time after dispatch	Cost
Standard (USPS)	2–4 business days	$8.00
Standard (USPS)	2–4 business days	Free on orders of $70 or more
Express (USPS Priority)	1–3 business days	$15.00

Total time to your door is processing time plus transit time — so typically 3–9 business days on Standard and 2–8 on Express. Transit times are carrier estimates, not guarantees. Weather, holiday volume, and carrier delays are outside our control.

Shipping addresses

Please check your address carefully at checkout. Once an order has been accepted for fulfilment we cannot change the destination. If a package is undeliverable because of an incorrect or incomplete address, or is returned to sender after the carrier's delivery attempts, we can send a replacement but the reshipment is at your cost. See our Refund Policy for details.

Lost or damaged packages

If tracking shows your package as delivered but you have not received it, check with your household and neighbours and any building mailroom first, then contact us. If a package is confirmed lost in transit, or arrives damaged, we will replace or refund it in full — contact us within 30 days of delivery, or within 30 days of the estimated delivery date for a package that never arrived. Full terms are in our Refund Policy.

Split shipments

Orders with multiple items may occasionally ship in more than one package at no extra cost to you. If that happens you will receive separate tracking numbers.

International orders

We do not currently ship outside the United States. If that changes, any customs duties, import taxes, and brokerage fees would be the responsibility of the recipient, and orders refused at customs would not be refundable.

Contact

Cristae is operated by Kahidji LLC. Questions about shipping: njt1120@gmail.com.

Kahidji LLC
1617 Journey Forth Trail
Wylie, TX 75098
United States